Custom Workflows
Every project has its own workflow — a set of statuses that tasks move through. You can customize the statuses, their display order, and which transitions are valid.Statuses
A status represents the current state of a task in the workflow. Each project starts with a default set of statuses, but you can add, rename, reorder, and remove them.Status types
Every status maps to one of three categories:| Category | Meaning |
|---|---|
| Todo | Work not yet started. Tasks in this category count as backlog. |
| In Progress | Work actively in progress. Used for velocity calculations. |
| Done | Completed work. Tasks in this category are excluded from SLA tracking. |
Configuring statuses
Open the project → Settings → Statuses:- Click + New Status to add a status
- Name it (e.g. “In Review”, “Blocked”, “Waiting on Customer”)
- Select the category (Todo / In Progress / Done)
- Choose a color
- Drag to reorder — status order matches the board column order
Task types
Task types let you categorize different kinds of work in a project. Each task type can have custom fields attached to it. Default task types:Task, Bug, Story, Epic
Admins can define additional global task types under Admin → Task Types, which become available across all projects.
Admin: Global task types
In Admin → Task Types, administrators can define organization-wide task types with:- Custom name and icon
- Required and optional custom fields
- Default priority