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Queues
Queues are named filtered views within a project. Each queue shows a subset of tasks that match a set of filter conditions — for example, all unassigned high-priority tickets, or all tasks currently in review. Tasks can appear in multiple queues at the same time. Queues are especially useful for support and helpdesk teams who need to triage incoming work into structured inboxes, but they work equally well for any team that needs predefined filtered views of their task list.System queues vs. custom queues
Filter expressions (CQL)
Queue filters use CQL (Collabase Query Language) — a simple expression syntax for filtering tasks. You can write filters directly or use the filter builder, which generates the expression for you. Example filter expressions:
Conditions can be combined with
and and or. Parentheses control grouping.
Creating a queue
1
Open the Queue view
Navigate to your project and select the Queue view from the top navigation bar.
2
Add a new queue
Click + New Queue in the left sidebar below the existing queue list.
3
Name the queue
Give the queue a clear, descriptive name that reflects its purpose — for example, “Tier 1 Support”, “UX Review”, or “Escalated”.
4
Set the filter conditions
Use the filter builder to select field conditions, or switch to expression mode to write a CQL expression directly. Add as many conditions as needed.
5
Save the queue
Click Save. The queue appears in the sidebar and immediately shows matching tasks.
Reordering queues
Drag queues in the left sidebar to set the order they appear. Queues at the top of the list are shown first. System queues can be repositioned relative to custom queues.Common queue setups
Queues and SLA Policies
Combine queues with SLA Policies to track response times per queue type. When a task enters a queue that has an SLA policy applied, the SLA clock tracks how long the task sits unattended. Breached tasks are highlighted in red at the top of the queue.Queues are views only — they do not change a task’s fields. Moving a task out of a queue means updating a field the queue filters on (for example, changing the assignee or status). Use Automation to trigger field updates automatically when tasks meet certain conditions.