Projects
How Projects is organized
Every Space can have multiple Projects. Each Project is a self-contained workspace with its own workflow, task types, members, and settings.Tasks
The fundamental unit. Every piece of work is a task — it has a status, type, assignee, priority, due date, checklists, comments, and a full change history.
Sprints
Time-box work into sprints. Move tasks into a sprint, set start and end dates, and track velocity across sprint reviews.
Queues
Organize tasks into named queues — ideal for support teams, review pipelines, or any multi-stage triage process.
SLA Policies
Set response and resolution time targets per priority level. Collabase tracks breaches automatically.
Custom Workflows
Define your own task statuses, transitions, and task types to match how your team actually works.
Customer Portal
Give external customers a branded view into their tickets — no Collabase account required.
Views
Projects supports multiple task views. Switch between them from the view toggle in the top-right of the board.| View | Best for |
|---|---|
| Board | Kanban-style drag-and-drop by status column |
| List | Dense sortable table of all tasks |
| Sprint | Sprint backlog and active sprint tracking |
| Queue | Triage inbox organized by queue |
| Timeline | Gantt-style view of tasks with due dates |
Roles and access
Project access is controlled per project, independent of Space membership.| Role | Permissions |
|---|---|
| Owner | Full project configuration, archive, delete |
| Member | Create, assign, and resolve tasks |
| Viewer | Read-only access to tasks and boards |