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Collabase is not responding

The first start takes longer than usual — up to 3 minutes. If it still does not respond after that, check the logs: 
docker compose -f deployment/docker-compose.release.yml logs -f
Look for any error messages at the end of the output.

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Port 80 or 443 is in use

If the installer failed because a port is already in use, find which service is using it and stop it: 
sudo ss -tlnp | grep ':80\|:443'
Then run the installer again.

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File uploads are not working

Try restarting Collabase: 
docker compose -f deployment/docker-compose.release.yml restart
If the problem persists, check that your server has enough free disk space.

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The AI / Brain feature is not available

The AI feature requires at least 4 GB of RAM on your server. If your server meets this requirement and Brain is still not working, go to Admin → Settings → AI and verify that the AI provider is configured and the connection test passes.

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I cannot log in

  • Forgot your password? Use the “Forgot password” link on the login page (requires email to be configured in Admin → Settings → Mail).
  • Account locked? An admin can unlock your account from Admin → Users.
  • SSO not working? The standard email/password login is always available at /auth/login — use that to log in as an admin and check the identity provider settings.

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Checking if everything is running

To see the status of all Collabase services: 
docker compose -f deployment/docker-compose.release.yml ps
All services should show running.

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Getting help

If you cannot resolve the issue yourself, submit a support request with a description of the problem.