PagerDuty

Automate incident response — open new incidents from critical alerts, auto-acknowledge or resolve incidents when upstream issues are fixed, post status updates as notes, and list open incidents for status overviews.

Authentication

Auth type: API Key (REST API Token) Create a token in PagerDuty → My Profile → User Settings → Create API Access Token.

Credential	Description
API Token	Your PagerDuty REST API token
From Email	A valid PagerDuty user email — required by the API for all write operations

Triggers

Trigger	When it fires
Incident Triggered	A new incident is opened (triggered state)
Incident Acknowledged	A responder acknowledges an incident
Incident Resolved	An incident is marked as resolved
Incident Escalated	An incident moves to the next escalation policy level

Actions

Action	Key inputs	Key outputs
Create Incident	`title`, `serviceId`, `urgency` (high/low), `body`, `escalationPolicyId`, `assigneeUserId`	incidentId, incidentNumber, title, status, urgency, htmlUrl
Acknowledge Incident	`incidentId`	incidentId, status
Resolve Incident	`incidentId`, `resolution` (optional note)	incidentId, status
Add Note	`incidentId`, `content`	noteId, content
List Incidents	`statuses`, `serviceIds`, `limit`	incidents[], count
Get Service	`serviceId`	serviceId, name, status, htmlUrl

The From Email credential must correspond to an active PagerDuty user in your account. PagerDuty requires this for audit trail purposes on all incident write operations.

Last modified on April 2, 2026